Shipping policy
📦 Shipping Policy
For any questions, please contact us at: info@heyfrush.com
At Hey Frush, we’re committed to delivering your orders quickly, safely, and efficiently. Please read below for full details on our shipping policy, including processing times, delivery estimates, and international shipping options.
1. 📍 Where We Ship
We currently ship to most countries worldwide. If you’re unsure whether we deliver to your location, feel free to contact us at info@heyfrush.com before placing your order.
2. ⏱️ Processing Times
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Orders are processed Monday through Friday (excluding holidays).
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Please allow 1–3 business days for order processing before shipping.
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Once shipped, you will receive a confirmation email with a tracking number.
3. 🚚 Delivery Times & Costs
International Shipping:
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Delivery time: 7–10 business days (depending on the destination and local customs).
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Shipping rates vary by country and will be displayed at checkout.
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Shipping methods: Depending on the country, parcels are delivered by DHL, FEDEX, UPS.
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Shipping fee: $15
4. 🌍 Customs, Duties & Taxes
For international orders, customs and import duties may apply. These charges are the responsibility of the recipient and vary by country. We have no control over these fees and cannot predict their amount.
5. 📦 Lost or Damaged Packages
We are not responsible for packages lost or damaged in transit. However, if your order is missing or arrives in poor condition, please contact us within 7 days of delivery at info@heyfrush.com, and we’ll do our best to assist you.
6. 🚫 Shipping Restrictions
Please note that we do not ship to P.O. Boxes or military addresses at this time.
Some products may be restricted in certain countries due to local laws or customs regulations.
7. 📨 Questions?
If you have any concerns or need help with your order, we’re always happy to help. Please reach out to us at info@heyfrush.com — our customer support team will get back to you as soon as possible.